Privacy Policy

Welcome to BetWest Casino. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, register an account, use our services or contact our support team. We aim to be clear about your choices and about the rights you have under applicable data protection laws, including the GDPR where it applies.

Information We Collect

We collect information that is necessary to create and manage your account, to verify identity where required, to provide our services and to keep our community safe. This includes:

Information you provide directly: registration details such as your email address, chosen password, country and currency selection, any information submitted during identity verification, responses to support inquiries, and any optional profile information you add.
Verification information: documents and data provided for identity checks (for example identity documents and proof of address) when verification is requested or required by our policies or by law.
Usage and technical data: device and browser information, IP address, pages visited, features used, and other diagnostic data collected automatically to operate, secure and improve our services.
Communications: records of your communications with us, including support chat transcripts and emails, and any consents or preferences you record with us.
Third-party information: information we may receive from service providers that help us verify identity, prevent fraud, or provide other services on our behalf.

How We Use Your Information

We use personal data for specific, limited purposes:

To create and manage your account and to provide access to the services you request.
To verify identity and comply with legal, regulatory or contractual obligations.
To operate, maintain and improve our services, including personalizing your experience and troubleshooting technical issues.
To respond to your requests, questions and complaints and to provide customer support.
To detect, prevent and investigate fraud, abuse, security incidents and other prohibited activity.
To send you administrative messages and service-related notices, including changes to policies or service features.
Where you have given consent, to send you marketing communications. You may withdraw consent at any time.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process personal data:

Performance of a contract: to provide services you request, manage your account and fulfil our contractual obligations.
Legal obligation: to comply with applicable laws, regulations and court orders, including verification requirements.
Legitimate interests: to operate, secure, improve and protect our services, to prevent fraud, and to communicate with you about service-related matters. We balance these interests against your rights and freedoms.
Consent: for certain communications and optional processing activities where we ask for and rely on your consent. You can withdraw consent at any time.

Cookies and Tracking Technologies

We and our partners use cookies, pixels and similar technologies to collect information about how you use the site and to improve your experience.

Cookies help remember your preferences, support site security and enable analytics to understand site performance.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Information

We share personal information only where necessary and appropriate:

With service providers who perform services on our behalf, such as identity verification, technical hosting, analytics and customer support.
With law enforcement, regulators or other authorities when required by law or to respond to legal process.
To investigate and prevent fraud, abuse or security risks and to protect our rights and the safety of others.
In connection with a corporate transaction, such as a merger, acquisition or sale of assets, subject to contractual protections for personal data.

International Transfers

Personal information may be transferred to, processed in, or accessed from countries outside your own. When personal data is transferred across borders, we implement appropriate safeguards such as contractual agreements and other measures required by applicable law to protect your data. If you are in a jurisdiction with data protection laws, we will observe the protections required by those laws when transferring data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes and to enforce our agreements. When data is no longer required, we will securely delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration. These measures include access controls, policies, and security technologies. While we work to protect your data, no system can be guaranteed completely secure.

Your Rights

If you are within the scope of applicable data protection laws (including the GDPR), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where we are not required to retain it for legal or legitimate business reasons.
Request restriction of processing in certain circumstances.
Receive a copy of your personal data in a portable format where applicable.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us. We will respond in accordance with applicable law. You also have the right to lodge a complaint with your supervisory authority if you believe we have not complied with applicable data protection laws.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal data from a child without required verification of parental consent, we will take steps to delete that information.

Third-Party Services and Providers

Some services and content available through our site are provided by third parties. Those third parties may collect and process personal data in accordance with their own privacy policies. We encourage you to review the privacy notices of such third parties before interacting with their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy and indicating its effective date.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us via email.