Responsible gambling

Gambling should be a fun, social and controlled form of entertainment. If you choose to play, set clear limits and check in with yourself often. This page explains practical steps you can take to protect your wellbeing, how to recognise when play is becoming risky, and how to get help if you need it. If anything below feels urgent or you are worried about safety, contact local emergency services or a health professional right away.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Managing money and time are the two most effective ways to keep play safe. Below are practical tools and behaviours to consider. Some controls may be available in your account; others can be put in place outside the site.

Set a strict budget: Decide a weekly or monthly gambling budget and move that amount to a separate card or e-wallet. Treat the budget like entertainment spending and do not use rent, bills or essential funds.
Plan time limits: Pre-set session times and alarms. When your time is up, stop playing and walk away for a while.
Use self-exclusion if needed: If play feels out of control, contact our customer support to request a temporary or permanent account closure. A formal self-exclusion is a strong and effective step to remove immediate access.
Consider external blocking tools: Use browser/site blockers, banking card blocks, or third-party gambling-limit software to help prevent access when you are trying to stop.
Avoid chasing losses: Chasing usually increases losses and emotional stress. If you feel driven to chase, take a break and reassess the reasons you are playing.
Be careful with promotions: Bonuses and offers can encourage extra play. Only accept promotions you can comfortably cover and check wagering rules and time limits before opting in.
Verification and withdrawal timing: Withdrawals may be delayed until identity verification is completed. Keep document requests timely and be aware that delays can add stress; plan withdrawals in advance when possible.

Links to Support Organizations

If gambling is becoming a problem, you don’t have to cope alone. Reaching out is a strong step. In Canada, the following organisations offer confidential help and advice:

ConnexOntario — provincial support and referral service. Phone: 1‑866‑531‑2600.
Responsible Gambling Council — resources, education and guidance for safer play.

When you call or contact support services, you can expect confidentiality and help with next steps, including referrals to counselling, self-help groups, and treatment programs. If you are outside Canada, seek local health or addiction services or speak with a health professional for guidance.

Canada-specific standards

Regulations and responsible‑gaming tools can vary by province. The features shown to you—such as currency options, deposit and time controls, and responsible‑gambling tools—depend on where you live and how your account is configured.

Check your cashier and account settings to confirm whether Canadian dollars (CAD) and locally supported payment methods are available before making deposits.
Formal regulatory protections and mandatory in-account controls can differ between regulated provincial operators and other operators. If you live in Canada, confirm local authorisations and the availability of province-specific safeguards before you play.
If you need stronger controls than those available in your account, use bank card controls, third-party blocking tools, or request self-exclusion through customer support.

Warning signs that gambling may be becoming a problem

If one or more of the following applies to you, consider seeking help or activating stronger controls:

Spending more than you intended or using money meant for essentials.
Needing to increase bets to feel the same excitement.
Feeling restless, irritable, or anxious when not gambling.
Chasing losses or spending to recover losses.
Lying to family or friends about gambling activity.
Neglecting work, study, or relationships because of play.

How to ask for help from us

We aim to support customers who want to take a break or need assistance. If you want to limit or close your account, or discuss concern over play, contact our customer support. Typical measures we can put in place include:

Temporary account suspension or voluntary self-exclusion.
Assistance with understanding transaction history, deposit and withdrawal activity, and how to request a recall of payment methods if appropriate.
Guidance on additional external tools and support organisations.

When contacting support, explain clearly you want help with your gambling controls. If you prefer, ask a trusted person to contact support on your behalf.

Practical tips for friends and family

Supporting someone who may be struggling with gambling can be difficult. Practical suggestions include:

Approach the conversation with care and without judgment.
Encourage them to seek professional help and offer to assist with finding resources.
Help them set financial protections, such as removing saved payment methods, setting bank blocks, or assisting with third-party blocking tools.
If there is immediate risk of harm, contact local emergency services or a crisis line.

Our commitment and what we cannot replace

We encourage safe, informed play and will support customers who ask for help. At the same time, formal clinical support and licensed counselling services are essential for people experiencing gambling-related harm. Company-level measures are valuable, but they do not replace professional care when it is needed.

Final notes

Responsible play is about informed choices and practical safeguards. If you decide to play, set limits that protect your finances and wellbeing, check your account and local settings regularly, and ask for help if anything feels out of control. You are not alone—support and confidential help are available.